Billing error

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Rob Lopez

• April 28, 2025 18:54

When I signed up for ONE license, I was charged for 3. It clearly said 3 subscribers for 1 account. I need this resolved ASAP and the overcharged amount reimburse. Please refer to invoice # INV12692359. 

-Thank you

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• 

  Rona

  • April 29, 2025 19:24

  Hi Rob, 

  Welcome to Box Community and glad to assist!

  To answer your query, please reach out to our Billing team through billing@box.com or submit a case. 

  Thanks for posting!

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