Post-upgrade issues - files not appearing

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Brett Schultz

• April 28, 2025 18:55

Hello -

I did an upgrade to my plan earlier today and my files have disappeared in my Box Drive across my Mac machines.  I noticed that from the browser, the folder structure seems to be intact, but there aren't any files visible when I open them.  When can I expect those to be restored properly?

 

Thanks!

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  Rona

  • April 29, 2025 19:28

  Hi Brett, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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