Cancel my trial is buried . I feel this is intentional

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Martin Cohen

• April 28, 2025 21:28

How to cancel my Trial Subscription.

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  Rona

  • April 29, 2025 19:32

  Hi Martin, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  If you need help directly from our cancellation team, please email us using cancel@box.com.

  Thanks for posting!

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