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Setting Up Password Doesn't Work

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Tam To

Hi!

I signed up with my gmail account to access a folder shared with me on box. Access to the folder requires updating a password. When I go to my settings to set up the password, it doesn't work. How do I fix this issue so that setting up a password works?

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  • Rona

    Hi Tom, 

    Welcome to Box Community and glad to assist! 

    To setup your password, please follow this method:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

    2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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