Upgraded account. All Folders and Files are now missing.

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Sean Steffanni

• April 29, 2025 14:28

Please provide support immediately. This information is very important to a health system in mid-acquisition. Please contact me as soon as possible. Thank you!

Sean Steffanni

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  Rona

  • April 29, 2025 20:59

  Hi Sean, 

  Welcome to Box Community and glad to assist! 

  When you upgrade your Box plan, please expect that you may experience delay in loading your Box contents. 

  Let it sit for atleast 24 hours, if the issue persist. Kindly reply in this forum and we'll look into it. 

  Thanks for posting!

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