Customer Support - password reset isn't working once signed in

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Chelsea O

• April 30, 2025 02:48

I signed in using Google login and can access my account, however when attempting to reset password via account settings, i get repeated error messages. 

I have footage i need to access asap. please have someone reach out, thank you. 

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• 

  Rona

  • April 30, 2025 21:16

  Hi Chelsea, 

  Welcome to Box Community and glad to assist! 

  To setup your password, please follow this method:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

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