Need Help reseting 2FA for an existing account

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Chareef Eamittipol

• April 30, 2025 03:54

Hi, 

 

I have a BOX account, but ever since I switched to a new phone, I can't seem to log in to my BOX. 

I need help resetting the 2FA or the existing email, please help.

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• 

  Rona

  • April 30, 2025 21:14

  Hi Chareef, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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