The new version of Box is not working on my Windows 10 (x64). When updates to the new version, automatically, Box disappears. I cannot access any folders. It's like it wasn't installed. I've already tried to download the installer directly from the website, but the website file is not up to date. Just restart the computer and the Box updates and disappears again. Every day I have to uninstall and install Box. Every time I restart my computer I need to do this process. This had never happened before, until this version.
Hi Grupo,Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Thanks for your patience!
Welcome to the Box Community!
Sorry to hear you are having issues with the latest Box Drive update.
Our team would like to help and look further into this, can you open a ticket of your use case to our Product Support page here.
One of our support teammates will reach out to you via email for further updates on your case.
Thanks for your patience and we look forward assisting you on resolving this!
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