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Box Status

New v.2.22

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Grupo Cipriano Pinto 
The new version of Box is not working on my Windows 10 (x64). When updates to the new version, automatically, Box disappears. I cannot access any folders. It's like it wasn't installed. I've already tried to download the installer directly from the website, but the website file is not up to date. Just restart the computer and the Box updates and disappears again. Every day I have to uninstall and install Box. Every time I restart my computer I need to do this process. This had never happened before, until this version.
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5 comments

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  • France

    Hi Grupo, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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  • Tutto

    o problema é o warsaw da gas tecnologia. Já ocorreu comigo outra vez. O warsaw (software de segurança dos bancos)  não deixa caregar o box. 

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  • Caio Cassimiro dos Santos

    It happenned the same to me. Windows 10 x64 up to date. When Box updates, it just disappears and don't open. If I install an older version, it works perfectly, but then it updates automatically.

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  • France

    Hi Folks, 

    Welcome to the Box Community!

    Sorry to hear you are having issues with the latest Box Drive update.

    Our team would like to help and look further into this, can you open a ticket of your use case to our Product Support page here.

    One of our support teammates will reach out to you via email for further updates on your case.

    Thanks for your patience and we look forward assisting you on resolving this!

    Best,

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  • Vinicius Matias de Lacerda 
    It happened to me too. Windows 10 x64 updated. When Box is updated, it simply disappears and does not open. I tried to install an older version, which worked perfectly, but it was automatically updated
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