Box Sync (or Drive) not launching and running on Windows

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June 24, 2021 18:33

Hello!

I am facing a problem with my Box app on Windows. After the last Box Sync update (some days ago), my app is not opening anymore (neither on system launch nor trying to open using the .exe file).

I tried to uninstall it and install it again (Box Drive instead of Box Sync also).

Best regards,

Luiz.

Comments

5 comments

France

June 24, 2021 20:28
Hi Luiz,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Please check your email for details and updates.

Thanks for your patience!
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Tutto

June 25, 2021 18:50
amigo remove o warsaw da diebold nixdorf que funciona normal. O warsaw é o software de segurança dos bancos no Brasil. Ele gera conflito com o Box que começa a carregar e depois o processo é finalizado pelo warsaw. Abre uma reclamação no site da Diebold Nixdorf
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Luiz Gianesini

June 28, 2021 20:36

Edited
Hello!

After opening a ticket, I could manage to solve my problem. It was quite simple to fix it based on Support instructions.

The solution was to uninstall Box Drive and install Box Sync again. It seems the problem was some conflict between Box Drive and Windows, because Box Sync worked without any problems.

Thank you all for your help!

Best,

Luiz.
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France

June 28, 2021 20:29
Hi Luiz,

We are glad to hear that everything is okay now!

Thanks for sharing your use case to the community and I hope these tips can help them if ever they encounter the same issue.

Best,
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Sonia Vega

August 08, 2022 08:11
Como hago un ticket
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