Error when Running Box Drive in Session 0

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Howard Robinson

• June 30, 2021 13:42

Hi.

For some strange reason, Box Drive refuses to start in Session 0. Execution fails with this error in the log file:

A Box Drive installation is in progress. Box Drive cannot continue to run

But no installation is in progress.

This post provides the full technical details and steps to reproduce.

Can your technical team please investigate? Running in Session 0 worked fine until about version 2.18 (October 2020).

Thanks.

 

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  France

  • July 01, 2021 18:13

  Hi Howard, 

  Welcome to the Box Community!

  I checked with one of our specialists and it appears this is not a supported configuration. Session 0 is reserved for the services and Box Drive is not designed to be run as service.

  Thanks for reaching out and for your participation in the forum!

  Best, 

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  Howard Robinson

  • July 01, 2021 18:51

  Thanks France.

  However, this used to work fine up until a few months ago.

  And even though it's not officially supported, the fact is that several of your paying customers rely on Session 0 support to run Box 24/7 with tools like AlwaysUp. It would be great if your technical team could take a look.

  Thanks again.

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  Devang Shah

  • March 28, 2022 17:32

  Howard Robinson, I ran into the same issue. I added some details and possible workaround in this thread: https://support.box.com/hc/en-us/community/posts/1500000937122-Can-I-run-box-drive-as-service-so-I-don-t-have-to-logon-every-time-after-the-computer-is-reboot-?page=1#community_comment_5103067289363

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