4 added seat users excluded from the managed user list but, want to use their original account.

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JI YEON KIM

• July 01, 2021 08:03

We have 4 added seat users, we don't know why they were added and we want to remove them from the seat and revert to the original 3 seat users.

The added 4 are only excluded from the managed user list and want to use their original account.

Is there any way this is possible?

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• 

  France

  • July 01, 2021 18:27

  Hi Ji Yeon, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

   

  Best,

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  Susan Rushworth

  • August 08, 2023 01:02

  I have a similar problem - we are using 44 of 53 seats and there seems to be no way to reduce the number of seats to match our actual number of users

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