How can I help other's account's forcibly remove? or where should I ask?

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TAKUMI TAGASHIRA

• July 02, 2021 17:31
• Edited

When my client register an account, despite not selecting the method for two-step verification, the login screen was displayed.

Furthermore, the message "Please enter the 6-digit code displayed on the authentication app" appears.

But, she can't receive the code, so she never log in.

How can I manage the problem?

*When I try to click link and create a ticket, I receive the bellow message. But my internal Help/Service Desk said me to contact here.

→Your organization has requested that you contact your internal Help/Service Desk.
Please contact them directly for further assistance.
Click here to view tickets on which you are already copied.

Thank you.

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• 

  France

  • July 02, 2021 18:42
  • Edited

  Hi Takumi, 

  Welcome to the Box Community!

  This will require our Box Support team to work directly with your client who registered an account as this may require specific account information to resolve.

  Please have the concerned user submit a support ticket here and one of your support teammates will reach out to them to help address the issue.

  Best,

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  TAKUMI TAGASHIRA

  • July 06, 2021 08:51

  Hi France,

  Thank you for your answer.

  Her registration has not completed yet, so she couldn't submit a ticket.

  However, I found the desk of my organization.

  It seems that I can proceed survey .

  Best,

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