Personal Files missing after upgrading to enterprise license
Hello,
I upgraded from Personal Pro to a Business Enterprise plan for my company. Now many folders containing personal data have disappeared from the web UI. I can still see them in the desktop sync on my Mac, however.
Some of the folders that were personal, and were shared to others in the Enterprise are now missing from both the Web UI and the Desktop Sync!
How can I do whatever permissions trick has to be done to be able to see them on the web UI? (I don't want them sync to my desktop!)
Also, what happened to the share links if I had shared those personal file folders with others? Are the people I shared with now unable to see the folders too???
Help!
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Hi David,
Welcome to the Box Community!
Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition
Once the transition is completed, your files will show up in your Box account again, I would suggest to giving it 24 hrs to allow the upgrade process to complete.
Thanks for your participation in the forum!
Best,
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