how to remove external user [personal information--redacted]

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tribs

• July 12, 2021 14:29

I see this user in my external user list but don't get an option to edit/remove this user.

this looks like something internal setup by BOX as I never added this user. It also shows up in both my box account..

is my account hacked?.

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  France

  • July 12, 2021 19:41

  Hi there, 

  Welcome to the Box Community!

   

  This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Donna Hale

  • January 13, 2022 21:39

  I am having this problem. 2 Managed Users have also appeared in the External Users list bringing our seat count over the paid number of seats of 3.  How do I delete these two users from External Users--it will not allow me to do so.  

   

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