Comments

7 comments

  • France

    Hi Henrique, 

    Welcome to the Box Community!

    This is definitely an unusual behavior for Box Drive so to help further look into this, I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Shannon Myers

    Hello! I am having the same problem. My folder is no longer on my desktop. I can still access via web but much preferred the local version. Is there advice on how to bring it back? Thank you! Shannon

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  • Keith Mitchell

    Ditto here, too. Box has disappeared from desktop. Updated to Monterey this morning... coincidence?

    Thanks.

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  • Sinéad Kiernan

    I also updated to Monterey yesterday and Box desktop is not available to me this morning. I have tried reinstalling the app and updating the password with no luck. Can you let me know if you know a way around this.
    Thanks

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  • Haim Baruh

    Same here. I just updated my iMac to the newest operating system, Monterey, and Box drive disappeared. When I click on Box in sidebar I get the message

    “Box” can’t be opened because the original item can’t be found."

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  • David Hoffman

    Same issue here.... The Box folder was on my desktop (Mac) 2 hours ago, and it disappeared after my OS got sluggish and I had to force a restart.  Now, no matter what I do, it won't come back.  I reinstalled multiple times, played with the extensions, etc.... nothing works.

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  • Haim Baruh

    If you click the Box icon in the banner on the top of your screen of your Mac, a small window will appear. Next to the search box in that window you will see a folder icon. If you click that, the Box folder will appear on your desktop, but you will see little cloud shapes with a downward-facing arrow inside to the right of every folder and file. If you click on the cloud icon the folder will download and you can open it. It took me a day to download all my Box files. Then, a few weeks later, I saw the cloud figure with the arrow pointing down again on all my files.

    Unfortunately, I need to use Box, as my employer and a govt. agency I work with are sharing their files via Box.  I will get away from Box as soon as I can. Their technology and their customer service are terrible. I also use Dropbox, which slows my computer a lot but at least is very reliable.

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