Shared links not working

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Elitsa Sarbeva

• July 13, 2021 11:14
• Edited

Hello, I have shared a link to multiple files (All within the same folder), but after some time it looks like that the link expires/stops working and the access is denied.

I have set the link with Public access for the ones with link, checked all the other settings.... basically I made the content (those few files) publicly accessible for anyone with the link, but after some time I get complains that the files are not accessible.

Would appreciate if you give me an idea what can be the reason and how to fix it?

 

Update: I see that there's a timer but how to stop/remove it:

Thank you.

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  France

  • July 13, 2021 20:29

  Hi Elitsa,

  Welcome to the Box Community!

  Its possible that your organization may have setup and enabled "Auto- expiration" for public shared links for the entire organization.

  If you would like to confirm this, you can reach out to your Box admin or your internal help desk who can redirect you to the person managing your Box.

  You can learn more about Auto Expiration Settings in this article: https://support.box.com/hc/en-us/articles/360044194913-Content-and-sharing-settings-for-your-enterprise 

  Hope that helps!

  Best.,

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  Roslyn Highsmith

  • October 05, 2021 03:30

  I have this same problem...who is my Box Admin...?

   

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