Box drive cannot open

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JAF TRANSPORTES

• July 13, 2021 19:14

My Box desktop app suddenly stopped opening. I've reinstalled and reset it multiple times.

I´m using windows 10

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• 

  France

  • July 13, 2021 20:44
  • Edited

  Hi Jaf, 

  Welcome to the Box Community!

  To confirm, did you follow the steps in this article to Manually reset your Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  If you've already followed the above article but the issue persists, please go ahead and submit a support ticket with our support team by clicking on the “Contact Support” link just above this page.

  Best,

   

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  Wing Yee

  • December 14, 2021 07:37

  Hi,

  My box drive disappears from File Explorer. To fix it, I tried to uninstall Box Driver and reinstall it. However, I wasn't even able to uninstall Box drive. Please help. 

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