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Is there anyway I can restore box folder to old date and time ?

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Surendhar Thallapelly
  • Edited

Is there anyway I can restore box folder to old date and time ? I am expecting box drive should work as version control to restore folder to previous version that will restore all files/folder inside that folder to old date and time.

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  • France

    Hi Surendhar, 

    Welcome to the Box Community!

    Box does not do point in time back up so unfortunately, Box cannot restore your folder to an old date and time.

    If this is something you would like to be able to do, I would highly recommend submitting this feature request at pulse.box.com! Our product managers review these requests and take them into consideration for future product development.
     
    Best,
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  • Surendhar Thallapelly
    • Edited

    Hi France,

    I submitted idea and improvement needed here https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/43792962-i-am-expecting-box-drive-should-work-as-version-co , waiting for moderate approval to show. 

    Coming to my problem now, 

    Randomly some files were deleted(I am not owner of that folder) from box folder while I am deleting some files from my local laptop hard disk to claim space in my system. I suddenly received mail saying that some files were deleted from owner of that folder. We tried to restore from trash folder of my box drive and clicked restore all button. When we click restore all button it says parent folder missing and we created one new folder and restored there.

    How I can restore folder to old state where each folder and file hierarchy will show same as previous ? There were 200 people in my team using that folder and updating that, I don't know parent folder, child folder of that parent folder and where the file resides previously to restore manually at that time and now as well. 

    Please kindly provide me solution for this.

    Thanks,

    Surendhar  

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  • France

    Hi Surendhar,

    Thanks for sharing the context of your use case here.

    This would be something our Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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