Box Status

Need to Cancel

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Vicki C Warner

I have tried to cancel my trial  Box account but I get a "There is a problem with your request" notice every time I click 
"Confirm cancellation."  I do not need or want the account and need to cancel and get a refund of any charges erroneously made.

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2 comments

Date Votes
  • MARTHA GUERRA

    I am having the same issue.  I cannot delete any of the files or collaborators.  I have been overcharged, thought I was upgrading to a $5 per month account.  HELP SOMEBODY!!!!!!!

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  • France
    • Edited

    Hi Martha and Vicki, 

    Welcome to the Box Community!
     
    I'm sorry to hear that you have decided to cancel your Box. It seems both of you already have an open ticket for your requests to cancel with our Cancellations team, please continue working with them and check your email for updates.
     
    Thanks again for reaching out and we appreciate your patience!
     
    Best,
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