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Box Status

Comments

4 comments

Date Votes
  • France

    Hi Wudi, 

    Welcome to the Box Community!

    I understand you are having trouble upgrading your account. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Kindly check your email for details and updates.
     
    Thanks for your participation and time in the Community!
     
    Best,
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  • Bart Kuczewski

    I am receiving the same error.
    I double checked my payment information and tried 2 different cards with the same error.

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  • Box User

    I am receiving the same error.
    I tried my three cards

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  • France
    • Edited

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear that you are receiving a similar error when upgrading your plan.

    Please go ahead and send an email to billing@box.com and one of our billing representatives will reach back at you help look into this.

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