Welcome to the new Box Support website. Check out all the details here on what’s changed.

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4 comments

  • France

    Hi Wijak, 

    Welcome to the Box Community and thanks for your post!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Kassie

    Hi there,

    My manager is having the same problem logging in from his new computer and not receiving an SMS Authentication code.  Can someone from the Box help team please email us at the below address to assist?

    [personal information--redacted]

    [personal information--redacted]

    Thank you!

    Kassie

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  • France

    Hi Kassie, 

    Welcome to the Box Community!

    This may require specific account information and they will to work directly with a Support representative to resolve the issue

    Please have the affected user submit a ticket to Product Support via this link and our support rep will reach out to them to look into it.

    Thanks for your post and participation in the forum!

    Best,

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  • Fabrice SHEMA

    Hi there,

    Kindly I would like to request help with logging in to my box sync app, it has been a while since I didn't receive an SMS authentication on my phone.

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