Error inviting user/unable to delete account
I need to add my colleague to our enterprise account. He created a free Box account on his own (using his work email address) then deleted it under the understanding that I needed to create an account for him. Now, when I go to "add user" I get the ...
The email address you entered already has a Box account. Are you sure you want to invite this user to join your account as a managed user?
... message. When I click "INVITE" I get the following error:
There was an error inviting [email address] to join your enterprise. You can contact this user directly to log in to their account.
He tried to reestablish an account, but received an error informing him that "Email is already taken."
How can I add him to our team? TIA
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Hi Nathan,
Welcome to the Box Community!This would be something our Support team would like to investigate with you and may require specific account information.It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.Thanks for your patience and please comeback and let us know how it goes.Best, -
Hi Nathan,
I saw your ticket with support and it looks like they have already recovered the account of the user you are trying to add.
As the account is not active again, simply add the user again in your managed users list and you should encounter a popup message similar to what is described in this article: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User
Click that "Invite button", and the next time the user log in to his personal Box, he will receive this invitation. As soon as he accept that invitation, he will be rolled in to your Box organization.
Best,
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