Welcome to the new Box Support website. Check out all the details here on what’s changed.

Failed to invite people

New post

Comments

1 comment

  • France

    Hi Toshiro, 

    Welcome to the Box Community!

    You are likely receiving the following error message because the user you are inviting has a deactivated Box account.

    The user would need to reactivate his Box for you to be able to send this invitation to join your Box enterprise. The user would have to submit a ticket to support to help reactivate his Box, once his Box is active again, you should be able to send the invitation and once the user accepted this invitation (he would to accept invite popup message when logged in to his Box) he will be rolled in to your account. 

    The message should look something as described in this article: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User 

    Best,

     

    0
    Comment actions Permalink

Please sign in to leave a comment.