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Multiple Primary Admins?

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Christopher Fleischmann

Can my enterprise have multiple Primary Admins?  We have noticed some capabilities can only be performed by the primary admin and not co-admins, such as importing SSL certs.  I have looked for a way to create a second pirmary admin through the GUI and through support/documentation, but cant seem to find it.

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  • France

    Hi Christopher, 

    Welcome to the Box Community!

    Please be advised that there can only be one Primary Administrator in a Box organization and there is no way to designate this role to multiple users.

    Thanks for your question and let us know how else we can help!

    Best,

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  • Jeremy Conley

    France,

    I found this post because I had the same question in order to find a way to handle the Admin quarantine. Having one single person responsible for this just isn't how other apps operate, and we're hoping this is a situation Box has encountered before and created a solution. Is there any way to grant other people access to investigate and delete/release files in the quarantine?

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  • France
    • Edited

    Hi Jeremy, 

    Welcome to the Box Community!

    Although only one Primary admin of an account can exist, they can actually grant "Co-admin" permissions to other managed users they want and are able to set granular permissions for what features co-admins can access in the Admin console. For details, please take a look at this article:

    Co-admins will have access to the Admin Console, and are able to perform many of the same actions as the main account admin.

    This article provides details about the co-admin's role and permissions: Understanding Administrator and Co-Administrator Permissions

    Best,

     

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