Avatar in mobile app is not updated

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Alexey Murz Korepov

• August 03, 2021 19:10

I updated my avatar using web version several days ago, but in the android app I still see old avatar, please fix this problem.

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  France

  • August 03, 2021 20:16

  Hi Alexey, 

  Welcome to the Box Community!

  Please try to close your Box Android app and then open it again to update your avatar in your Box app.

  If that didn't help, try logging out and then log back in to the app and that should update your profile picture.

  Best,

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  Alexey Murz Korepov

  • August 03, 2021 20:23

  Already tried, even rebooting of the phone isn't help.

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  France

  • August 03, 2021 20:38

  Hi Alexey, 

  Do you have the latest Box for Android app? 

  If yes, can you try uninstalling and reinstall the Box mobile application from your phone?

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  Alexey Murz Korepov

  • August 04, 2021 05:25

  Pressing "Clear all cache files" helps (without hardcore uninstalling action), but the bug is that this must happens automatically.

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