Box Connection Cannot be Established

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Tolmar Sync

• August 05, 2021 16:54

We are receiving an error that the box connection cannot be established.  Box is showing all systems are operational.  How can we test and resolve this issue that continues to occur?

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  France

  • August 05, 2021 21:22

  Hi Tolmar, 

  Welcome to the Box Community!

  Have you tried to connect to a different network to see if this is network related?

  If that doesn't help, this would be something our support team can further investigate and might require some account specific information.

  If you need further assistance, you may reach out to our tech support by clicking on the “Contact Support” link just above this page.

  Best,

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  David Catlett

  • August 06, 2021 01:35

  I get this error all the time too, and then have to redownload box drive. It gets annoying

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  Tolmar Sync

  • August 25, 2021 22:27

  When I click on the 'Contact Support' Link as suggested I am routed back to this community page and prompted to upgrade my subscription.  Are   all subscription levels able to submit a support ticket?

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