Locked out of account with old email

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BL&D

• August 09, 2021 18:30
• Edited

I am locked out and use box for EVERYTHING!! I need help. I don’t have access to the old email I linked this account to so I can’t reset password! I need help ASAP. I run a company and can’t even schedule without Box up and running. 

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  France

  • August 09, 2021 19:27

  Hi BL&D

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

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