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Files stopped showing in Box drive

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Tyler Evans

Hello, box drive just stopped working a couple days ago.  Box shows in the tree but does not show any of my files.  I can still access Box on my browser and all the files are there.  Box drive is just what has stopped.  Please help.  I need this to work.  It is my companies main document sharing tool.

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4 comments

Date Votes
  • Privia

    Hello, we have a problem with the invoices you issue to us. The invoices that you have issued to us until June are issued to the recipient PRIVIA AD, but for the last two months it has been changed by email to our colleague. Please be corrected and returned as it was in the previous month and. I am sending you two invoices to see the difference and correct it

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  • France

    Hi there, 

    Welcome to the Box Community!

    @Tyler, have to tried to check if Box Drive is running on your task manager/ activity monitor? Can you try to exit/ quit Box Drive from the system tray/ menu bar and then start the app again and see if that helps fix this for you?

    @Privia, you post will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request. Kindly check your email for details and updates.

    Best,

     

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  • Jill Pollack

    @france

    I just found this thread. My box drive on mac just stopped as well. I do see elements running in the Activity Monitor after I quit the application.

     

    More info:

    Box Drive on a Mac just stopped working yesterday, on both of my computers. I tried uninstalling and reinstalling, etc. I got messages about files that were too large so I completely deleted them from box (using the web). Still getting a message "no active transfers" when I try to sync.

    when I try to access the files locally (as I always do) I get. “[folder name]Story Mode” can’t be opened because the original item can’t be found.

    thoughts?

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  • France

    Hi Jill, 

    Welcome to the Box Community!
     
    I'm sorry to hear that your Box Drive stopped working. This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.  Please check your email for details.
     
    Thanks for your patience and please come back and let us know how it goes with support!
     
    Regards, 
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