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Assigning folder access as an Admin. Error received.

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Dean McCann

I am attempting to assign a new user folder access but when I try to assign the permissions, I receive the error: There was an error while editing this user. Please try again.

The folder is owned by another admin in Box, I'm curious if that has something to do with the error I receive when assigning this new user permissions to access that folder?  

Thanks!

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  • France

    Hi Dean, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Biser Raev

    Was there a fix for this? I am also experiencing this error now.

     

    Thank you!

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  • Dean McCann

    Hi, yes there was.  In my instance, there was an issue with the folder owner being an Admin in Box and my permissions being Co-Admin.  The fix was to demote the Admin to Co-Admin and promote my level of permissions to Admin.  

    In my case, I was replacing the existing Admin who got demoted to Co-Admin.  If that isn't the case here, perhaps try another Admin in Box or the folder owner to grant those permissions?

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  • Biser Raev

    Awesome, thanks Dean. That might be the case here.

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  • Dean McCann

    Cool!  Hope it works as easily for you as it did here. 

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