Can't pay bill by credit card

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Angus Thom

• August 19, 2021 02:41

Hi. I have tried two different credit cards and they both give the error "error processing request". Can someone please assist as I have Box invoices overdue but can't find a way to pay them.

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  France

  • August 19, 2021 18:45

  Hi Angus, 

  Welcome to the Box Community!

  This would be something our Billing team can assist you with and it seems you already have an open ticket for this issue with them.

   

  Kindly check your email for the updates and please continue working with Billing should you have additional questions about the payment on your account.

   

  Thanks for your patience and participation in the forum!

   

  Best,

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  Nicholas La Torre

  • February 01, 2022 15:45

  Hello France,

  I am having the same issue - can you please reach out to me?

  Thanks,

  NIck 

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  Luke Hughes

  • April 01, 2022 19:17

  I am also getting the same error and checked the details carefully.
  
  Thanks,
  Luke.

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  Julian Bernstein

  • March 23, 2023 11:18

  We recently had problems with the payment of the last Box invoice. The payment was refused, although the card details are correct and the card has not expired. What can I do to succeed with the payment? Thank you very much.

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  RG BOX ADMIN

  • September 05, 2023 18:21

  I have this same issue every month. How was it resolved?

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