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Restoring Folder from Trash

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Steve Hackeling

I am trying to restore a file I accidentally moved to the trash but keep getting the error "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."  How long does this take?  Anyway to bypass?

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9 comments

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  • France

    Hi Stephen, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Steve Hackeling

    Thanks Fixed!

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  • MARCELO VICTORINO NOVAES

    Hi France, I am having the same issue. Could you please help me? Thank you

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  • Allison Siegel

    Hello France, i am also having the same issue and need help urgently. can you please provide support?

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  • Haiyin Wang

    I had the same issue too. May I know how to get the help quickly? I need it to be fixed urgently. Thanks!

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  • Johannes Schwarzer

    Hey France, I have also the same issue, Need asap help

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  • Johnny Nott-Macaire

    Hey, I need help.

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  • Mark Murnighan

    I see a folder I deleted in Trash and get the still being deleted message the next day? Is it common to take more than 24 hours? Next step or just wait another day?

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  • Himanshu Ganeriwala

    Hi Team,

     

    Getting the below while trying to restore,

    " The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later. "

     

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