Blocked by 2-Step Verification SMS due to new phone number

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richard kientzler

• August 28, 2021 19:33

Hello,

I can no more log in due to changing of phone number and impossible to give the number sent by SMS. I have to create a new account in order to post this support message. How can I recover my account ? Thanks in advance.

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• 

  France

  • August 30, 2021 18:15

  Hi Richard, 

  Welcome to the Box Community!

   

  This will require some account specific information and for you to work with a support representative, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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