Box Status

Blocked by 2-Step Verification SMS due to new phone number

Follow
New post
richard kientzler

Hello,

I can no more log in due to changing of phone number and impossible to give the number sent by SMS. I have to create a new account in order to post this support message. How can I recover my account ? Thanks in advance.

0

Comments

1 comment

Date Votes
  • France

    Hi Richard, 

    Welcome to the Box Community!
     
    This will require some account specific information and for you to work with a support representative, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
    0
    Comment actions Permalink

Post is closed for comments.