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Suzie Huminski

I signed up for the trial but did not want to pay. I was charged for one month, and when I contacted the cancellation team I got no response. Can you help me cancel this account please?

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6 comments

Date Votes
  • France
    • Edited

    Hi Suzie, 

    Welcome to the Box Community!
     
    This will require account specific information, and I do see that you have already created a ticket with our Cancellations team about this issue. 
     
    Kindly check your email for updates and please continue working with them should have further questions.
     
    Thanks for your patience and let us know how else we can help!
     
    Best,
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  • VIGERIE OLIVIER

    I have the same case as Suzie Huminski . I signed up for the trial but did not want to pay. I was charged for one month, and when I contacted the cancellation team I got no response. Can you help me cancel this account please?

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  • VIGERIE OLIVIER 
    Let me know if my cancellation process worked. Thank you Olivier Vigerie
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  • Kenneth Chan

    I would like to cancel my account, please tell me how to proceed. 

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  • Amanda Sonney

    I need my account canceled right away

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  • rosemary d ramsey

    Obviously you need to make it easier to cancel the trial. I wrote the helpdesk yesterday to cancel because the "billing" tab is nowhere to be found and you charged me over 500 dollars today!!! Please refund.

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