Payment wont process
My credit card is working fine and windows security is set to allow Box.
Still wont process. Tried past two weeks, almost ready to stay with Dropbox.
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Hi there,
Welcome to the Box Community!I'm sorry to hear about the trouble with your payment. This will require our Billing team to work directly with you so I went ahead and created a ticket so an associate to help look into this.Kindly check your email for details and updates.Thanks for your participation and time in the Community!Best, -
Hi Jill,
Thanks for reaching out and I'm sorry to hear that you are having issue with your payment when attempting to upgrade your account for more storage.
Please send an email to Box billing at billing@box.com and the team will help look into this issue.
Thanks for posting and let us know how else we can help!
Regards,
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