Welcome to the new Box Support website. Check out all the details here on what’s changed.

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3 comments

  • France

    Hi Diego, 

    Welcome to the Box Community!

    This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

    Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

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  • aaguimar

    Does anyone know how to change the email in a box.com account, without loosing the original data stored in it.?

    Thanks

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  • France

    Hi Aaguimar, 

    Welcome to the Box Community!

    If you need to change the Primary email address associated to your Box account, you can follow the steps below. Basically, you just need to add your new preferred email to use as a "Secondary email" and then make it Primary to make the changes:

    1. Go to the user's profile (Initials)
    2. Click Account Settings
    2. Under Account tab, scroll down to "Login and Email Addresses" section
    3. Click Add or Link Email

    • Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
    • If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear. 

    4. Once done you can remove your previous email by clicking the "Remove" option on the side of it.

    If you have any questions, please let me know and I will do my best to help you!

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