How to unlock the personal account (using 2FA)

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TERUKO

• September 06, 2021 00:51

Hi,

I have set up 2FA with my Box personal account. I accidentally deleted Google Authenticator from my smartphone. I can no longer log in to Box. Please tell me how to enable login.

 

1

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  France

  • September 06, 2021 18:16

  Hi Teruko, 

  Welcome to the Box Community!

   

  This will require some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Best,

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