Issue with Authentication app

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HREMEA

• September 06, 2021 12:00

Hello,

  Please could anyone help with an issue I am facing authenticated code? Every time I log in, it says it sent 6 digit code to the app but I don't get any code in my sms, email and any app. Cant even log into the app on desktop because after I put in my credentials it's the same issue with the 6 digit code which I cannot seem to get. 

help please!!

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  HREMEA

  • September 06, 2021 12:41

  One more thing please, now I am logging in via our company usual group email. But I am referring to my individual account.

  My email for that account that I am facing issue is: [personal information--redacted]

  Thanks,

    Laila 

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  France

  • September 06, 2021 21:55

  Hi Laila, 

   

  Welcome to the Box Community!

   

  This may require some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Best,

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  Min Aik

  • November 10, 2021 06:23

  Hi
  Each time I log in, it says it sent 6 digit code to the app but I don't get any code in my sms, email and any app.

  Log in detail ym.chan@mam.minaik.com

  Apprecaite your support 

  Thank you

   

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  Alex DEGEORGEY

  • January 10, 2023 19:40

  I'm having the same issue. Each time I log in it asks for a 6 digit code to the app but I don't get any code.

   PLEASE HELP

  Thanks

  Alex

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