Box sync can not be deinstalled

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YOLANDA VAZQUEZ JARA

• September 09, 2021 07:30

Hi, box drive was automatically installed in my computer and everytime I restart, I receive a message stating that the deinstallation of box sync has not been completed.

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  France

  • September 09, 2021 18:31

  Hi Yolanda, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

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  Daniel Cauti De la Cruz

  • April 28, 2023 11:43

  Hi, I have same problem. Please, need asisstance

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  Jennifer LaRosa

  • August 12, 2024 18:12

  Hi! I'm having the same issue. I'd like to sync my files onto an external hard drive and in order to do that I need to reinstall BOX but I can't seem to remove it from my computer.

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