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Box And MS Teams Integration Issues

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Brad Hendrickson
  • Edited

Hello there! 

So I am having an issue with adding a Box Folder to a teams channel. I have followed the guidelines here. However, I am still having an issue with only one instance? I am able to add a Box folder to one team channel no issue, but when I try to add another folder to the same channel I can not. From what I can tell, both folders have same permissions, etc. 

Whenever I try to add the other folder (after removing the first one), I get the The Box app is still performing a one-time setup for the files tab, please wait a moment or two and try again!" error. Also, if I go into settings and try to change the folder it after adding this one it does not update. 

Any help on this would be greatly appreciated.

 

 

-Brad H

 

 

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Comments

3 comments

Date Votes
  • France

    Hi Brad, 

    Welcome to the Box Community and thanks for your post!

    I understand that you've encountered an error when setting up MS Teams integration.

    Can you first ensure that you are not trying to add the Box Files tab to a private channel, see HERE. 

    Additionally, can you try to uninstall / reinstall the integration from that particular team? :

    1. Click the three horizontal dots to the right of the team name
    2. Click "Manage team"
    3. Click the "Apps" tab
    4. Click the trashcan symbol next to "Box"
    5. Click "Uninstall"
    6. Please then go and re-add the integration to the problematic team; does that fix the issue? 

    If the issue persists, please go ahead and submit a ticket to Product Support team by clicking on the “Contact Support” link just above this page.

     

    Best,

     
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  • Brad Hendrickson

    Hey France, 

    I was finally able to get the Box File add-in added to a team by pretty much deleting everything from both Admin Consoles and starting the process over.

    However, I can not seem to change the destination folder for a channel. When I attempt to, I will get the email notification that "Box for Microsoft Teams has accepted the invitation to your 'Test Project' folder on Box" but the folder destination never changes in the selection window within teams. 

     

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  • Justin Tison

    Support - 

    I have seen multiple new issues on this, and it seems that uninstalling and reinstalling does not always work. Are there any updates to this? Also are there any restrictions to using Box Personal (Free version) with Microsoft Teams? Thank you!

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