Intermittent issue with files not launching

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Tiffany Craig

• September 16, 2021 23:08

Occasionally my users will have issues with Excel or Word not opening when they launch a file from explorer. It seems to happen if they're working on several files at a time and the 5th (for example) won't open. I'm not sure there's a fix for this but I'd be interested in knowing if anyone else has seen this problem or know of an explanation as to why.

 

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  Rona

  • September 20, 2021 18:51

  Hi Tiffany, 

  Welcome to Box Community, 

  Looks like you need a dedicated teammate from Box Product Support to help fix your issue. We've opened a new ticket and rest assured that someone from Box Product Support team will get in touch via email. 

  Stay well and thanks for posting! 

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