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The 2-step verification system does not function properly.

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Innogeo Research Centre

I am constantly having a problem with getting verification codes. They are 10-15 min late. Logically, I am trying to get new codes, as I am not getting any replies from the system, and then the system prohibits me to enter as "there have been too many attempts". That awful functioning of the system ruins working time and business. The Box system does not work properly, but it blocks at the most inconvenient moment. There is no clear and quick route to unlock the system. No live contacts, no 24h tech support blog. Complete disaster.

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2 comments

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  • Xiaoyue Wang

    I've encountered the same problem. Cannot get the verification codes via text message since Yesterday.

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  • France

    Hi there, 

    Welcome to the Box Community!

    I'm sorry to hear that you are not receiving sms code for the 2-step verification.

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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