A file in BOX is suddenly inaccessible
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Hi there,
Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.Thanks for your patience! -
Hello @strauss-tavori
I'm having problems trying to access my free account, I tried logging as mobile site in the desktop (I know is not the same but maybe you could have access to your files).
Try logging as https://m.box.com/ and comment if that works. -
Hello Jorge,
Thank you for trying to help.
Meanwhile, I found what the problem was. It has to do with BOX redirecting URL's.
If I remove the www from the original URL link www.box.net/.... to be box.net/.... the link works! It redirects to my file in https://app.box.com....
Best, Michal
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Thank you Michal,
Very informative and resourceful answer, usually most of the forums gives you "canned answers", or copy&paste replies.
I don't mind if the service has a hiccup, but they could send a mail telling what happened.
One thing that I've noticed is that I'm not asking anymore my 2FA before login, maybe the cookie saves that extra step.
Regards,
Jorge -
Hello again,
I have been corresponding with a support person for nealy 2 weeks now, but it seems that we fail to communicate properly.
I have found the reason for the erroneous message and notified the support person but nothing happens.
So here I go again -
I have stored my file in BOX 14 years ago, to be viewed by everybody, including non users of BOX.
It seems that BOX redirected file names and have a small bug.
So the link to my file
http://www.box.net/shared/boa2z1ao8g
yields the error - We’re sorry, the preview didn’t load. Please refresh the page
but if I remove the www from the link to be
http://box.net/shared/boa2z1ao8g
the link is redirected correctly to
https://app.box.com/.....
and my file can be viewed.
HELP
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