Managing Shared Accounts after enabling SSO

We recently enabled SSO on BOX, which has interfered with the ability for users to log-in using their personal emails associated with a shared email address (Added under "Other Emails" on "Edit User Account Details").

After enabling SSO, these users could no longer log-in as they didn't have their own BOX accounts. I had to delete from the "Other Emails" and add them as users. I am unable to re-add these users "Other Emails"; I receive an error that reads "There was an error while trying to add abc@email.com to your account".

How should I proceed? I have already added all of the users as co-owners to all of the files from the shared account, but they are unhappy that they cannot log into the shared account itself. Do I have to add the shared account to our SSO provider OKTA then ask them to share a password?

France

October 04, 2021 22:03

Hi Reid,

Welcome to the Box Community!

This would be something our Support team would like to look into and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you. You should be receiving an email confirmation shortly.

Please come back and let us know how things go with support!

Best,

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