Recovering file in trash

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Solomon Dworkin

• October 04, 2021 22:38

I need help recovering a file from the trash. I try to select the "more options" button, and then the "recover" option, but I receive the following error: "We could not perform this action because you do not have enough space in your account." I would just like to get access to the file, but do not necessarily need to re-add it to the account. Thanks!

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  France

  • October 05, 2021 20:04

  Hi Solomon, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates.

   

  Thanks for your patience!

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  Alison Jenkins

  • June 15, 2023 21:43

  Can they please contact me with a call.

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