Files disappeared

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YTRamj333

• October 06, 2021 15:50

I was surprised to discover that the majority of my files are gone from my Box.com account.  would like to talk/communicate with a Box.com representative.

 

Thank you,

Martha 

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  France

  • October 07, 2021 21:52

  Hi Martha, 

  Welcome to the Box Community!

  Are these missing Files owned by you or by someone else?

  If these files are contents you owned, you may have moved or deleted those so I would suggest searching within your Box and Box Trash.

  If these contents are owned by someone else, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative content, so will have to contact the owner of the content to have them reinvite you to that folder/ files again.

  Best,

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  Mary Louise Ramos

  • November 29, 2021 10:07

  is there a fix for this problem? I have the same issue

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  Saveena Mandadi

  • June 09, 2022 16:34

  I have the same issue. Please help. The owner of our files cannot access anything. 

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  Bridget Scovel

  • March 06, 2023 21:30

  THIS SEEMS TO BE HAPPENIHNG TO A LOT OF PEOPLE. MORE NEED TO KNOW ABOUT THIS. THIS IS NOT OK. 

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