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  • France

    Hi Lynn, 

    Welcome to the Box Community!

    Have you checked your spam/ junk email folders for this? Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, please make sure add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.

    More tips can be found in this article if you can't find email notification from Box in your email.

    Hope that helps!

    Best,

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