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Box Sign: "This action is unavailable due to a security policy"

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Chris Black

I enabled the Box Sign feature in the Admin console for a hand full of testers today, myself included. I am able to create a new signing request by uploading a document, but can not from existing Box content? If I browse the entire folder structure is grayed out and un-selectable. If I navigate to a file and try to start from there Box Sign icon is greyed out and if I hover over it I get "This action is unavailable due to a security policy"

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  • France

    Hi Chris, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, and they are currently investigating. Please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
     
    Best,
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  • Thane Hathaway

    Was there a resolution to this found?  We are also experiencing this error.  We have opened a support case as well.

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  • Chris Black
    • Edited

    I guess it has to do with our shared link settings. Support says "Shared Link settings must be set to "People with this link" in order to allow BoxSign to work.". That doesn't really explain why it works if I upload a file to start the Sign process though.

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  • Chris Black

    Update: I was able to initiate a signing request, add an external recipient, and they were able to sign successfully. This would seem to contradict the aforementioned shared link setting limitation. I have asked support for their input.

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  • Admin Account

    We are having a similar problem.  Existing files cannot be signed. Our settings are set to "People with this link"

    Has a fix been identified?

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  • Stockdale, Alan

    We're running into this issue as well. Is there more information on how to resolve this problem?

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  • Accounts

    Same here. Help!

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