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Box Folders not automatically syncing

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Kory Verdonck

Posting a new thread as the one here has not received an answer in 1 year: https://support.box.com/hc/en-us/community/posts/360051857393-Box-Folders-sometime-not-automatically-Syncing- 

 

Whenever I create a new folder on my computer at one location, it uploads fine and I can see it on Box.com.  When I get to my other location, the folder is not automatically synced (although the Box Sync app says "synced").  I can go to the website, click on the folder, and tell it to sync manually - at which point my second computer downloads it as expected.  Having to do this manually kind of defeats the purpose of Sync though, and it has happened 4-5 times over the last few months.  I don't recall if there has been a folder that *has* synced correctly in that time.  I am the only user and I am just syncing folders between two computers.  

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8 comments

Date Votes
  • France

    Hi Kory, 

    Welcome to the Box Community!

    If you have a content that appears in Box but is not appearing locally, the parent folder may be partially synced.

    When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced status), new subfolders or files created within this parent folder will not be marked for Sync automatically.

    To fully sync a partially synced folder, you must unsync the partially synced folder, then sync it again.

    You can find this information in this support article: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

    Thanks for posting and let me know if you have other questions!

    Best,

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  • Kory Verdonck

    The parent folder is just the Box folder itself, which I don't believe has separate sync settings, does it?

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  • Kory Verdonck

    Any response?  This issue is still occurring.  I had to go to the website and manually sync 2 folders.  They are within the Box Sync folder, not a subfolder.

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  • Kory Verdonck

    Bump.  Still no response/resolution on this.

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  • Jim McVittie

    I have this same issue.

    What does it take to get a response from box?

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  • Box User

    I have this same issue. When I create a new folder on my iPad in the Box app and put files in it, they show up on the web, but not on my Mac until I manually choose to sync them.

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  • Omar Lakkis

    Any news, box folks?

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  • James P McCleneghen

    Add me to the list of interested parties!

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