Need Refund: Did not sign up for annual subscription

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Sonam Sinha

• October 17, 2021 18:15

I am new to Box and signed up last month without knowing that there is any recurring subscription charge enabled by default. I didn't sign up for any subscription and would want a refund.

I have been charged $575.64 without any prior communication and without me subscribing to it.

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  France

  • October 18, 2021 20:21

  Hi Sonam, 

  Welcome to the Box Community!

  I'm sorry to hear about what happened with your subscription. This is something our Cancellations team can definitely help address and it appears you already have an open ticket for this issue.

  I recommend to please continue working with the team on this and check your email for updates.

  Thanks for your patience and let us now how else we can help!

  Best,

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  Verona Fonte

  • March 15, 2024 23:03

  I was charged $50 in October for a BOX subscription. I did not sign up for this. Please give me a refund.

   

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