I can't sign in to the boxsync app

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謝東霖

• October 18, 2021 08:56

I can't receive any verification code from my email or mobile phone. It doesn't seem to be due to the network

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  France

  • October 18, 2021 21:19

  Hi there, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details. Thanks for your patience!

   

  Best,

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  Zixuan Feng

  • December 30, 2021 01:01

  Hi, 

  My colleague has encountered the same problem, he couldn't recieve the verification code sent to his phone. How could he contact the Box Support team?

  This is his account information, and if you could help him! Thank you so much for your time!

  leibin.luo@pharmaron-bj.com. 

  Kind Regards,

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